THANK YOU FOR YOUR PURCHASE. WE HOPE YOU ARE HAPPY WITH YOUR PURCHASE. HOWEVER, IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE FOR ANY REASON, YOU MAY RETURN IT TO US FOR AN EXCHANGE ONLY. PLEASE SEE BELOW FOR MORE INFORMATION ON OUR RETURN POLICY.

RETURNS 

YOU HAVE 7 DAYS FROM THE DAY OF PURCHASE TO REQUEST A REFUND. ALL RETURNED ITEMS MUST BE IN NEW AND UNUSED CONDITION, WITH ALL ORIGINAL TAGS AND LABELS ATTACHED. RETURN PROCESS 

TO RETURN AN ITEM, PLEASE EMAIL CUSTOMER SERVICE AT [email protected]. AFTER EMAILING US, PLACE THE ITEM SECURELY IN ITS ORIGINAL PACKAGING, AND MAIL YOUR RETURN TO THE FOLLOWING ADDRESS: 

COCOENCE : RETURNS 

16 MAYBANK AVENUE LONDON, HA02TH 

RETURN SHIPPING CHARGES WILL BE PAID OR REIMBURSED BY US. 

REFUNDS 

AFTER RECEIVING YOUR RETURN AND INSPECTING THE CONDITION OF YOUR ITEM, WE WILL PROCESS YOUR EXCHANGE. PLEASE ALLOW AT LEAST TWO (2) DAYS FROM THE RECEIPT OF YOUR ITEM TO PROCESS YOUR EXCHANGE. 

EXCEPTIONS 

FOR DEFECTIVE OR DAMAGED PRODUCTS, PLEASE CONTACT US AT THE CUSTOMER SERVICE NUMBER BELOW TO ARRANGE A REFUND OR EXCHANGE. 

PLEASE NOTE ● SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED. ● . YOU MUST EMAIL US AT [email protected] TO REQUEST A REFUND QUESTIONS IF YOU HAVE ANY QUESTIONS CONCERNING OUR RETURN POLICY, PLEASE CONTACT US AT: [email protected]

LAST UPDATED SEPTEMBER 18, 2020